AI scale-up for e-commerce
Implementation & Customer Success Specialist
You take customers from onboarding to an implementation that actually works, and make sure they get more and more out of the software afterwards.
- AI
- Mid-level
- Northern Netherlands · On-site
- Full-time
- €3,000 – €4,000 gross per month
About the role
Our client is an AI scale-up building software that takes over recurring work from e-commerce teams: product content, translations, international pricing, return insights, SEO and product feeds. The technology keeps getting more powerful. You make sure customers actually get that power into their operation. Not traditional customer success: you understand the customer's business, systems, data and workflows, and set up the software around them.
What success looks like
- Customers going live faster
- Implementations that become repeatable
- Fewer support questions and more use of the platform
- Demonstrable value for customers: hours of manual work removed, better product data and translations, fewer errors
- Founders and developers no longer guiding every customer through implementation themselves
- Clear, useful feedback for the product team
What you'll do
- Onboard new customers and map their e-commerce operation and workflows
- Configure the software around each customer: rules, prompts, workflows and brand guidelines
- Coordinate integrations and technical requirements with the developers
- Test implementations before they go live, with care for what AI may and may not change
- Train customers and their teams and help them build it into their daily work
- Monitor adoption, spot where customers get too little value, and solve functional issues yourself
- Turn recurring requests into product requirements, and make onboarding repeatable with documentation and a knowledge base
What you bring
- Experience in e-commerce, SaaS implementation, customer success, e-commerce consulting or technical project management
- You understand e-commerce operations and learn software fast
- Technically curious: APIs, Shopify, product feeds, CSV, structured data, PIM and Merchant Center don't scare you
- You understand AI beyond using ChatGPT, and know that accuracy and testing matter
- You explain technical matters clearly to customers, without turning it into a technical discussion
- You think in systems and processes, document what you learn and keep several implementations sharp at once
- Experience with Shopify, PIM, feeds, marketplaces or e-commerce integrations is a big plus
What you get in return
- A central role in an AI product built around real e-commerce problems
- Work directly with the lead developer and the founders
- Real influence on how implementation and customer success are built
- Complex e-commerce businesses and workflows up close
- High ownership and short lines
- Build processes from scratch instead of inheriting them
- A workplace in the north of the Netherlands
- A salary that fits your experience
- Support from Cruitor, also after you start
How we assess
We discuss a complex system, workflow or software product you had to understand: how it worked, what was difficult, how you explained it to others and what you improved.
Apply for this job
No cover letter needed. Daniël will be in touch within one working day.
Tell us in your messageNo generic motivation letter. Tell us about a complex system, workflow or software product you had to understand: how did it work, what was difficult, how did you explain it to others, and what did you improve?
Your first conversation is with Daniël.
Founder, Cruitor · Recruitment & talent development
You'll hear from us within one working day.